"BPM for supporting customer relationship and profit decision."

Henry C. W. Lau et al. (2016)

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DOI: 10.1108/BPMJ-04-2015-0039

access: closed

type: Journal Article

metadata version: 2023-09-30

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Henry C. W. Lau, Dilupa Nakandala, Premaratne Samaranayake, Paul K. Shum:
BPM for supporting customer relationship and profit decision. Bus. Process. Manag. J. 22(1): 231-255 (2016)

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