"Business process re-engineering to total quality management: An ..."

Javier González-Benito, Angel R. Martinez-Lorente, Barrie G. Dale (1999)

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DOI: 10.1108/14637159910297385

access: closed

type: Journal Article

metadata version: 2020-06-18

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Javier González-Benito, Angel R. Martinez-Lorente, Barrie G. Dale:
Business process re-engineering to total quality management: An examination of the issues. Bus. Process. Manag. J. 5(4): 345-358 (1999)

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