"Design heuristics for customer-centric business processes."

Lukas Frank et al. (2020)

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DOI: 10.1108/BPMJ-06-2019-0257

access: closed

type: Journal Article

metadata version: 2020-12-15

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  - https://dblp.org/rec/journals/bpmj/FrankPRR20
Lukas Frank, Rouven Poll, Maximilian Roeglinger, Lea Rupprecht:
Design heuristics for customer-centric business processes. Bus. Process. Manag. J. 26(6): 1283-1305 (2020)

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