"Pareto-principle application in non-IT supported CRM processes: A case ..."

Ibrahim Elbeltagi, Thijs Kempen, Elaine Garcia (2014)

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DOI: 10.1108/BPMJ-05-2012-0043

access: closed

type: Journal Article

metadata version: 2020-06-18

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Ibrahim Elbeltagi, Thijs Kempen, Elaine Garcia:
Pareto-principle application in non-IT supported CRM processes: A case study of a Dutch manufacturing SME. Bus. Process. Manag. J. 20(1): 129-150 (2014)

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