"The impact of product category on customer dissatisfaction in cyberspace."

Yooncheong Cho et al. (2003)

> Home

Details and statistics

DOI: 10.1108/14637150310496730

access: closed

type: Journal Article

metadata version: 2024-05-07

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/bpmj/ChoIFH03
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/bpmj/ChoIFH03
Yooncheong Cho, Il Im, Jerry Fjermestad, Starr Roxanne Hiltz:
The impact of product category on customer dissatisfaction in cyberspace. Bus. Process. Manag. J. 9(5): 635-651 (2003)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.