"From local IT needs to global process transformation: Hilti's customer ..."

Jan vom Brocke et al. (2016)

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DOI: 10.1108/BPMJ-02-2015-0016

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type: Journal Article

metadata version: 2024-05-07

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Jan vom Brocke, Theresa Schmiedel, Alexander Simons, Alexander Michael Schmid, Martin Petry, Christoph Baeck:
From local IT needs to global process transformation: Hilti's customer service program. Bus. Process. Manag. J. 22(3): 594-613 (2016)

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