"Intelligent Business Processes in CRM - Exemplified by Complaint Management."

Christopher Zaby, Klaus D. Wilde (2018)

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DOI: 10.1007/S12599-017-0480-6

access: closed

type: Journal Article

metadata version: 2020-03-06

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Christopher Zaby, Klaus D. Wilde:
Intelligent Business Processes in CRM - Exemplified by Complaint Management. Bus. Inf. Syst. Eng. 60(4): 289-304 (2018)

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