"The Impact of Process Visibility on Process Performance - A Multiple Case ..."

Martin Berner, Jino Augustine, Alexander Maedche (2016)

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DOI: 10.1007/S12599-015-0414-0

access: closed

type: Journal Article

metadata version: 2020-03-06

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Martin Berner, Jino Augustine, Alexander Maedche:
The Impact of Process Visibility on Process Performance - A Multiple Case Study of Operations Control Centers in ITSM. Bus. Inf. Syst. Eng. 58(1): 31-42 (2016)

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