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"Preventative maintenance: A proactive customer service."
William O. Barker et al. (2005)
- William O. Barker, Juliet R. Lane, David P. Holbrook, Narasimha R. Vadrevu, Lorraine T. Padalino:
Preventative maintenance: A proactive customer service. Bell Labs Tech. J. 9(4): 187-200 (2005)
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