"Who tends to answer open-ended questions in an e-service survey? The ..."

Ronggang Zhou et al. (2017)

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DOI: 10.1080/0144929X.2017.1381165

access: closed

type: Journal Article

metadata version: 2020-03-12

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Ronggang Zhou, Xiaorui Wang, Leyuan Zhang, Haiyan Guo:
Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers. Behav. Inf. Technol. 36(12): 1274-1284 (2017)

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