"An Efficient Method for Performance Analysis of Blended Call Centers with ..."

Tuan Phung-Duc, Ken'ichi Kawanishi (2014)

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DOI: 10.1142/S0217595914400089

access: closed

type: Journal Article

metadata version: 2020-05-12

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Tuan Phung-Duc, Ken'ichi Kawanishi:
An Efficient Method for Performance Analysis of Blended Call Centers with redial. Asia Pac. J. Oper. Res. 31(2) (2014)

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