"Practical statistical methods for call centres with a case study ..."

David A. Wooff, S. G. Stirling (2015)

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DOI: 10.1007/S10479-014-1529-2

access: closed

type: Journal Article

metadata version: 2020-08-13

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David A. Wooff, S. G. Stirling:
Practical statistical methods for call centres with a case study addressing urgent medical care delivery. Ann. Oper. Res. 233(1): 501-515 (2015)

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