"Service performance evaluation using data envelopment analysis and balance ..."

Youchao Tan, Yang Zhang, Roohollah Khodaverdi (2017)

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DOI: 10.1007/S10479-016-2196-2

access: closed

type: Journal Article

metadata version: 2020-08-13

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Youchao Tan, Yang Zhang, Roohollah Khodaverdi:
Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry. Ann. Oper. Res. 248(1-2): 449-470 (2017)

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