"Multi-server queueing system with a generalized phase-type service time ..."

Alexander N. Dudin et al. (2016)

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DOI: 10.1007/S10479-014-1626-2

access: closed

type: Journal Article

metadata version: 2020-08-13

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  - https://dblp.org/rec/journals/anor/DudinKDD16
Alexander N. Dudin, Che Soong Kim, Olga S. Dudina, Sergey A. Dudin:
Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option. Ann. Oper. Res. 239(2): 401-428 (2016)

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