"Enhancing e-platform business by customer service systems: a ..."

Ya-Jun Cai, Yingjia Wang, Juzhi Zhang (2020)

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DOI: 10.1007/S10479-018-2979-8

access: closed

type: Journal Article

metadata version: 2020-08-13

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  - https://dblp.org/rec/journals/anor/CaiWZ20
Ya-Jun Cai, Yingjia Wang, Juzhi Zhang:
Enhancing e-platform business by customer service systems: a multi-methodological case study on Ali Wangwang instant message's impacts on TaoBao. Ann. Oper. Res. 291(1): 59-81 (2020)

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