"Customer complaints monitoring with customer review data analytics: An ..."

Juram Kim, Chiehyeon Lim (2021)

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DOI: 10.1016/J.AEI.2021.101304

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type: Journal Article

metadata version: 2024-02-05

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Juram Kim, Chiehyeon Lim:
Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses. Adv. Eng. Informatics 49: 101304 (2021)

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