"Banking customer satisfaction evaluation: a three-way factor perspective."

Caterina Liberati, Paolo Mariani (2012)

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DOI: 10.1007/S11634-012-0118-Y

access: closed

type: Journal Article

metadata version: 2020-04-01

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Caterina Liberati, Paolo Mariani:
Banking customer satisfaction evaluation: a three-way factor perspective. Adv. Data Anal. Classif. 6(4): 323-336 (2012)

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