"Scaling and modeling of call center arrivals."

Xiaowei Zhang, L. Jeff Hong, Jiheng Zhang (2014)

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DOI: 10.1109/WSC.2014.7019913

access: closed

type: Conference or Workshop Paper

metadata version: 2021-06-10

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Xiaowei Zhang, L. Jeff Hong, Jiheng Zhang:
Scaling and modeling of call center arrivals. WSC 2014: 476-485

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