"Comparing skill-based routing call center simulations using C programming ..."

Rodney B. Wallace, Robert Saltzman (2005)

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DOI: 10.1109/WSC.2005.1574563

access: closed

type: Conference or Workshop Paper

metadata version: 2021-06-10

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Rodney B. Wallace, Robert Saltzman:
Comparing skill-based routing call center simulations using C programming and arena models. WSC 2005: 2636-2644

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