"Does the Erlang C model fit in real call centers?"

Thomas R. Robbins, Deborah J. Medeiros, Terry P. Harrison (2010)

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DOI: 10.1109/WSC.2010.5678980

access: closed

type: Conference or Workshop Paper

metadata version: 2021-06-10

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Thomas R. Robbins, Deborah J. Medeiros, Terry P. Harrison:
Does the Erlang C model fit in real call centers? WSC 2010: 2853-2864

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