"Customer relations management: call center operations: fluid ..."

Ahmad D. Ridley, Michael C. Fu, William A. Massey (2003)

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DOI: 10.1109/WSC.2003.1261638

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Ahmad D. Ridley, Michael C. Fu, William A. Massey:
Customer relations management: call center operations: fluid approximations for a priority call center with time-varying arrivals. WSC 2003: 1817-1823

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