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"Simulation of customer-focused business processes: a simulator to improve ..."
Francisco J. Ramis et al. (2002)
- Francisco J. Ramis, Jorge L. Palma, Víctor F. Estrada, Gloria Coscolla:
Simulation of customer-focused business processes: a simulator to improve patient's service in a network of clinic laboratories. WSC 2002: 1444-1447

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