"Call center simulations: call center simulation modeling: methods, ..."

Vijay Mehrotra, Jason Fama (2003)

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DOI: 10.1109/WSC.2003.1261416

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Vijay Mehrotra, Jason Fama:
Call center simulations: call center simulation modeling: methods, challenges, and opportunities. WSC 2003: 135-143

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