"Analyzing Skill-Based Routing Call Centers Using Discrete-Event Simulation ..."

Thomas A. Mazzuchi, Rodney B. Wallace (2004)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2021-06-10

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Thomas A. Mazzuchi, Rodney B. Wallace:
Analyzing Skill-Based Routing Call Centers Using Discrete-Event Simulation and Design Experiment. WSC 2004: 1812-1820

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