"Simulation based decision support for contact centers."

Paul Liston et al. (2017)

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DOI: 10.1109/WSC.2017.8248217

access: closed

type: Conference or Workshop Paper

metadata version: 2020-10-25

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Paul Liston, James Byrne, Orla Keogh, Peter J. Byrne, Joe Bourke, Karl Jones:
Simulation based decision support for contact centers. WSC 2017: 4586-4587

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