"A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill ..."

Siqiao Li, Ger Koole, Oualid Jouini (2019)

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DOI: 10.1109/WSC40007.2019.9004714

access: closed

type: Conference or Workshop Paper

metadata version: 2020-10-25

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Siqiao Li, Ger Koole, Oualid Jouini:
A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center. WSC 2019: 3657-3668

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