"On the modeling and forecasting of call center arrivals."

Rouba Ibrahim et al. (2012)

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DOI: 10.1109/WSC.2012.6465292

access: closed

type: Conference or Workshop Paper

metadata version: 2021-10-14

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  - https://dblp.org/rec/conf/wsc/IbrahimRLS12
Rouba Ibrahim, Nazim Régnard, Pierre L'Ecuyer, Haipeng Shen:
On the modeling and forecasting of call center arrivals. WSC 2012: 23:1-23:12

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