"Call center scheduling technology evaluation using simulation."

Sandeep Gulati, Scott A. Malcolm (2001)

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DOI: 10.1109/WSC.2001.977467

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Sandeep Gulati, Scott A. Malcolm:
Call center scheduling technology evaluation using simulation. WSC 2001: 1438-1442

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