"A Layered Service Process Model for Managing Variation and Change in ..."

Heiko Ludwig, Kamal Bhattacharya, Thomas Setzer (2007)

> Home

Details and statistics

DOI: 10.1007/978-3-540-76993-4_40

access: closed

type: Conference or Workshop Paper

metadata version: 2024-10-06

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - conf/wise/LudwigBS07
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/wise/LudwigBS07
Heiko Ludwig, Kamal Bhattacharya, Thomas Setzer:
A Layered Service Process Model for Managing Variation and Change in Service Provider Operations. WISE 2007: 484-492

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.