"Bewertung des Kundennutzens von Chatbots für den Einsatz im Servicedesk."

André Espig et al. (2019)

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type: Conference or Workshop Paper

metadata version: 2019-08-21

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André Espig, Nicole Klimpel, Franz Rödenbeck, Gunnar Auth:
Bewertung des Kundennutzens von Chatbots für den Einsatz im Servicedesk. Wirtschaftsinformatik 2019: 817-831

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