"Spezifizierung des Kano-Modells zur Messung von Kundenzufriedenheit."

Hans Ulrich Buhl et al. (2007)

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type: Conference or Workshop Paper

metadata version: 2012-02-27

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Hans Ulrich Buhl, Dennis Kundisch, Annette Renz, Nicola Schackmann:
Spezifizierung des Kano-Modells zur Messung von Kundenzufriedenheit. Wirtschaftsinformatik (1) 2007: 879-

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