"AI-based Conversational Agents for Customer Service - A Study of Customer ..."

Martin Sonntag, Jens Mehmann, Frank Teuteberg (2022)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2023-11-06

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  - conf/wi/SonntagMT22
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Martin Sonntag, Jens Mehmann, Frank Teuteberg:
AI-based Conversational Agents for Customer Service - A Study of Customer Service Representative' Perceptions Using TAM 2. Wirtschaftsinformatik 2022

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