"To Err is Bot, Not Human: Asymmetric Reactions to Chatbot Service Failures."

Aibo Tan, Caihong Jiang, Yan Zhu (2024)

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DOI: 10.1007/978-3-031-60324-2_33

access: closed

type: Conference or Workshop Paper

metadata version: 2024-06-25

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Aibo Tan, Caihong Jiang, Yan Zhu:
To Err is Bot, Not Human: Asymmetric Reactions to Chatbot Service Failures. WHICEB (3) 2024: 396-407

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