"The Impact of Online Store Characteristics on Service Recovery ..."

Xinyan Liu, Eric Li, Qian Li (2014)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2014-07-02

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Xinyan Liu, Eric Li, Qian Li:
The Impact of Online Store Characteristics on Service Recovery Satisfaction in C2C Online Markets. WHICEB 2014: 93

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