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"A Conversation-Mining System for Gathering Insights to Improve Agent ..."
Hironori Takeuchi et al. (2007)
- Hironori Takeuchi, L. Venkata Subramaniam, Tetsuya Nasukawa, Shourya Roy, Sreeram Balakrishnan:
A Conversation-Mining System for Gathering Insights to Improve Agent Productivity. CEC/EEE 2007: 465-468
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