"Towards a Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL ..."

Alain Renault, Stéphane Cortina, Béatrix Barafort (2015)

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DOI: 10.1007/978-3-319-19860-6_15

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-02

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Alain Renault, Stéphane Cortina, Béatrix Barafort:
Towards a Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model. SPICE 2015: 188-200

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