"Software-Mediated Process Assessment in IT Service Management."

Aileen Cater-Steel et al. (2013)

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DOI: 10.1007/978-3-642-38833-0_17

access: closed

type: Conference or Workshop Paper

metadata version: 2017-06-15

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Aileen Cater-Steel, Wui-Gee Tan, Mark A. Toleman, Terry Rout, Anup Shrestha:
Software-Mediated Process Assessment in IT Service Management. SPICE 2013: 188-198

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