"Mediating roles of customer emotion on the relationship between positive ..."

Wenhua Liu, Mingli Zhang, Wei Wang (2014)

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DOI: 10.1109/SOLI.2014.6960741

access: closed

type: Conference or Workshop Paper

metadata version: 2021-11-25

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Wenhua Liu, Mingli Zhang, Wei Wang:
Mediating roles of customer emotion on the relationship between positive customer paticipation and customer satisfaction in microblog. SOLI 2014: 309-312

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