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"An analysis of a service system supporting IBM's global service delivery."
Isaac G. Councill et al. (2009)
- Isaac G. Councill, Hakan Hacigümüs, Kenneth Johns, Jeffrey T. Kreulen, Tobin J. Lehman, James Rhodes, Ray Strong, Ruoyi Zhou:
An analysis of a service system supporting IBM's global service delivery. SOLI 2009: 317-322
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