"Gamifying HPE Service Manager to Improve IT Service Desks' Knowledge ..."

Yue Yuan, Ke Ke Qi, Aaron Marcus (2017)

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DOI: 10.1145/3173519.3173536

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-21

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Yue Yuan, Ke Ke Qi, Aaron Marcus:
Gamifying HPE Service Manager to Improve IT Service Desks' Knowledge Contribution. SimuTools 2017: 141-148

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