"Building a call center in 2 days: how a world class support center ..."

Thomas J. Mattauch, Rami Hatoum, Hannah W. Pettit (2012)

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DOI: 10.1145/2382456.2382478

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Thomas J. Mattauch, Rami Hatoum, Hannah W. Pettit:
Building a call center in 2 days: how a world class support center responds to crisis. SIGUCCS 2012: 97-100

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