"Evaluating IT service quality using SERVQUAL."

Janice G. El-Bayoumi (2012)

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DOI: 10.1145/2382456.2382461

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Janice G. El-Bayoumi:
Evaluating IT service quality using SERVQUAL. SIGUCCS 2012: 15-22

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