"A strategic approach of internal service quality for improving employees' ..."

Jung-Yu Lai, Chun-Yi Chou (2008)

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DOI: 10.1145/1355238.1355274

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Jung-Yu Lai, Chun-Yi Chou:
A strategic approach of internal service quality for improving employees' job satisfaction in e-business. CPR 2008: 141-150

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