"The changing face of software support: the impact of the Internet on ..."

John M. Borton (2001)

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DOI: 10.1145/371209.371229

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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John M. Borton:
The changing face of software support: the impact of the Internet on customer support and support personnel. SIGCPR 2001: 157-161

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