"Modeling and Negotiating Service Quality."

Salima Benbernou et al. (2010)

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DOI: 10.1007/978-3-642-17599-2_6

access: closed

type: Part in Book or Collection

metadata version: 2022-01-03

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  - https://dblp.org/rec/conf/scube/BenbernouBCCCKKPPP10
Salima Benbernou, Ivona Brandic, Cinzia Cappiello, Manuel Carro, Marco Comuzzi, Attila Kertész, Kyriakos Kritikos, Michael Parkin, Barbara Pernici, Pierluigi Plebani:
Modeling and Negotiating Service Quality. S-CUBE Book 2010: 157-208

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