"Managing trade-offs in call center agent scheduling: methodology and case ..."

Robert Saltzman, Vijay Mehrotra (2007)

> Home

Details and statistics

DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-28

- view
  - electronic edition @ acm.org
- export record
  dblp key:
  - conf/scsc/SaltzmanM07
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/scsc/SaltzmanM07
Robert Saltzman, Vijay Mehrotra:
Managing trade-offs in call center agent scheduling: methodology and case study. SCSC 2007: 643-651

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.