"Percepção dos Clientes sobre a Qualidade do Serviço ..."

Rodrigo Pinheiro dos Santos, Káthia Marçal de Oliveira, Wander Pereira da Silva (2007)

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DOI: 10.5753/SBQS.2007.15577

access: open

type: Conference or Workshop Paper

metadata version: 2022-04-25

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  - conf/sbqs/SantosOS07
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Rodrigo Pinheiro dos Santos, Káthia Marçal de Oliveira, Wander Pereira da Silva:
Percepção dos Clientes sobre a Qualidade do Serviço de Provedores Formalmente Avaliados nos Modelos CMM®/CMMI®. SBQS 2007: 203-217

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