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"Measuring Process Experience: A Collaborative Modelling Instrument for ..."
Stijn Hoppenbrouwers et al. (2018)
- Stijn Hoppenbrouwers, Ilona Wilmont, Daniël van Loon, Thea van der Geest, Stefan Oppl:
Measuring Process Experience: A Collaborative Modelling Instrument for Determining the Impact of a New Law on Public Service Experience. S-BPM ONE 2018: 13:1-13:11
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