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"CallSurf: search by content, navigation and knowledge extraction on call ..."
Martine Garnier-Rizet, Sylvie Guillemin-Lanne, Frédérik Cailliau (2010)
- Martine Garnier-Rizet, Sylvie Guillemin-Lanne, Frédérik Cailliau:
CallSurf: search by content, navigation and knowledge extraction on call center conversational speech, for marketing and strategic intelligence. RIAO 2010: 208-210
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