"Toward a Service Management Quality Model."

Gil Regev et al. (2009)

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DOI: 10.1007/978-3-642-02050-6_2

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-17

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Gil Regev, Olivier Hayard, Donald C. Gause, Alain Wegmann:
Toward a Service Management Quality Model. REFSQ 2009: 16-21

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